About Credit Culture

What is Credit Culture?

Credit Culture is the first Fintech company to provide digital and online solutions for consumer loan products in Singapore. We are one of the 6 companies selected by Ministry of law to pilot new business models for money lendering in Singapore. Our innovative and proprietary technology enables the company to address current market inefficiencies, enabling consumers to benefit from a faster, cheaper, and better loan application process that is flexible, transparent, and fair.

How does Credit Culture work?

Once you have registered, you would be able to apply for a personal loan and have it approved instantly. Leveraging SingPass authenticated MyInfo data, Credit Culture’s proprietary credit engine can review, screen, and propose personal loans that would suit your needs. Upon approval & verification, the loan will then be disbursed instantly via FAST transfer, directly into your bank account.

What was the inspiration behind starting Credit Culture?

As a team of veteran ex-bankers, our common goal is to bring financial services to consumers quickly and securely. We want to be an inclusive business that is accessible to people from all walks of life and income bands. Hence, with an in-depth knowledge of consumer credit and technology, we’ll help you bring down the cost of credit - so you can ride out the rough times and celebrate the good times.

Why is Credit Culture able to offer a lower interest rate?

As a digital lending platform with automated processes, we have low operating expenses - which means savings for you! We’re also transparent and upfront about any fees, so you will have peace of mind when you use our services.

Why does Credit Culture charge upfront processing fees?

This helps us cover any administrative costs for the loan application. This is because we do not charge any early settlement or late interest fees.

Where can I learn more about my loan options?

Register as a member to find out more about your loan options. You can then check out our fixed fee personal loans, customizable tenor and loan amounts, and other attractive perks that are exclusive to Credit Culture.

What is the Credit Culture privacy policy?

View our privacy policy document here.

Personal Loan Enquiries

What is a Credit Culture personal loan?

This is an unsecured loan with fixed monthly instalment payments over a pre-defined period.

Who can qualify for a personal loan?

Applicants who are:


  1. between 21 and 60 years of age and;
  2. employed
  3. Singaporean and PRs


Our application process is simple and fast:


  1. 1. Register.
  2. 2. Log in to SingPass (MyInfo) for verification.
  3. 3. Upload your Credit Bureau Singapore (CBS) report.

  4. <Get an instant decision on our approved loan amount>

  5. 4. Select the amount you wish to borrow and the period over which you wish to repay.
  6. 5. Face-to-Face verification with our Loan Officers to verify your identity.
  7. 6. Accept the loan agreement.

  8. <Instantly receive funds in your designated bank account, If approved>

Am I eligible to borrow from Credit Culture if I’ve exceeded the MAS or Banks ‘Borrowing Limit on Unsecured Credit’?

Yes, you’re eligible to borrow up to 6 times your monthly income. This is in addition to the banks’ unsecured limit. You can refer to the table below.

Annual Income (SGD) Unsecured Loan Amount
< S$20,000 Up to S$3,000
S$20,000 and above Up to 6 months income

What are the loan repayment periods offered?

Our customisable loan repayment periods (otherwise known as loan tenures) start from a minimum period of 1 year, to a maximum period of 3 years.

How much can I borrow?

The amount that you can borrow is subject to our credit review and regulatory guidelines. Typically, the minimum loan amount you are eligible to borrow is S$1,000, while the maximum loan amount is 6 times your monthly salary (if you are earning S$20,000 per annum and above) and capped at S$50,000.

Annual Income (SGD) Unsecured Loan Amount
< S$20,000 Up to S$3,000
S$20,000 and above Up to 6 months income (capped at S$50,000)

Application Process

How does the application process work?

Our application process is simple and fast:

  1. Create your Credit Culture account.
  2. Log in to SingPass (MyInfo) for verification and upload your Credit Bureau Singapore (CBS) report.
  3. Select the amount you wish to borrow and the period over which you wish to repay.
  4. Face-to-face verification with our Loan Officers to verify your identity.
  5. Get an instant decision on your approved loan amount.
  6. Accept the loan agreement and instantly receive funds in your designated bank account, if approved.

What information do I need to provide to Credit Culture for loan application?

All you need are your SingPass login credentials and NRIC. It’s that simple!

With your Credit Culture account, log in to SingPass (MyInfo) and SingPass (Credit Bureau Singapore). We’ll extract the necessary information for credit assessment and determine your loan limit - which means less time spent filling up forms. Rest assured that we will not store your SingPass login details on our site.

Finally, drop by our office for a face-to-face and NRIC verification, and you’re done!

Why do I need to purchase a Credit Bureau Singapore (CBS) report?

We believe that it’s important to use credit wisely and that personal loans can be useful when managed well. Providing us with your latest CBS report, will allow us to better assess your financial position and speed up the process of getting your loan approved. On top of which, the CBS report provides you with a better understanding of your credit standing before taking up a loan or making any kind of credit decision.

Rest assured that we’ll reimburse you the cost of purchasing a CBS report (S$6.42) - whether or not your loan is approved.

Why do I have to go through a face-to-face verification before loan disbursement?

As part of the regulatory requirements, it will enable us to verify your identity. You may head down to our premise with your original NRIC to verify your identity.

How soon will I receive the loan amount after the online application?

As fast as 10 minutes! You’ll be happy to know that funds are disbursed to your designated bank account almost instantly once you are approved and consent to the loan agreement.

How long does the loan application process take and how will I know if my loan has been approved?

It takes 10 minutes on average for you to complete our online application process. Occasionally, we may not be able to verify some of your information electronically. For such cases, we’ll let you know right away on what additional information we require from you. Listed below are various communication options available to make this as easy as possible for you:

Drop us an email at: info@creditculture.sg

Visit us at: 9 Craig Road, #02-01, Singapore 089669



With respect to the status of your loan application, not to worry, you will be notified via an email whether it has been approved or declined.

Can I take up another loan when I already have an existing loan at hand?

Yes, you can take up another loan as long as you do not exceed the maximum loan amount of up to 6 times that of your monthly income which is subject to our credit review.

How soon can I get another loan if I have applied for a separate loan previously?

As soon as you’d like to! Of course, this is only if you meet our lending criteria and the total loan quantum, considering all your loans does not exceed a loan amount that is up to 6 times of your monthly income.

Can I apply for a loan at your premise or over the phone?

Our team of customer experience designers have curated a simple and fast application process for you. With a desktop and mobile-friendly experience, you can apply for a loan from your preferred device.


You will be required to come down to our premise for a face to face verification to complete your loan application.

Why didn’t I receive an instant decision on my loan application?

We’re a web-based lender, but there are times when we may need to call or email you, to confirm certain details.

Why was my loan application declined?

We’re sorry to hear that your loan application has been declined. Loans are subjected to our internal algorithms and assessment criteria. While we are unable to provide you with the exact reason for declining your application, we’re always happy to review your application in the future when circumstances are different.

Fees, Interest Rates and Payment

Will I receive the advertised Interest Rate?

The interest rate you receive may vary from the advertised interest rate. The advertised rate is a representative rate based on certain standard criteria but rest assured that you will never have to pay more than 1% monthly. In other words, a S$1,000 loan over 12 months would mean a maximum repayble interest of S$120. The rate you're offered will be a personalized rate at 1% monthly or lower, based on your current individual circumstances.These include:


  1. Information that credit reference agencies have on you
  2. Your loan amount
  3. Your loan tenure period

What are the fees involved?

There are only 2 types of fees:


  • An upfront processing fee from as low as 1%
  • A late fee of S$60 for every missed payment (we’ll send you notification reminders a few days prior to the due date)

There are no early settlement fees as we encourage customers to settle their loans early and save on interest.

Our fees are also completely transparent with no hidden costs or surprise fees.

How do I make my monthly repayment?

Monthly payments are made by GIRO, and we strongly encourage you to make payment on time to avoid any late payment fees.

Click here to obtain the GIRO application form, but do keep in mind that we only accept payment via the AXS kiosks located islandwide if your GIRO has yet to be set up.

*Note: Payment via AXS is not immediate and may take up to 3 business days to be processed. Please remember to pay your bills on time to avoid any late fees.

How do I find out how much my outstanding balance is?

Your loan details and information can be found in your Credit Culture account. Follow these steps after logging in to your Credit Culture account:


After logging in to your Credit Culture account, you would be directed to the home screen under the 'My Loan' tab, which would include a list of all your loans. A basic summary of each loan would be reflected, including important details such as your outstanding loan balance and next payment date.


A repayment schedule is also made available, which will break down your outstanding balance month-by-month. You can access the repayment schedule by:


  1. Selecting "Details" next to your loan.
  2. Scrolling down to the "Repayment Status and Schedule" table.

What happens if I am late with payment?

Payments which are not received by their respective due dates will affect your credit history and incur a late fee of S$60. This fee will be applied to every payment that’s late. However, we do not charge any late interest fees over the loan term.

Are there any implications if I make excess payments to my loan?

No. In fact, you’ll be delighted to know that any amount overpaid will remain in your loan account and will automatically be used to offset the next monthly instalment(s).

Can I make full payment or early settlement of my loan before the end of the repayment period?

Sure! Don’t worry about early settlement fees as we don’t charge any. Unlike other lenders, we encourage our borrowers to pay off their loans as early as possible since it would reduce the total interest incurred.

Here are some examples of how early repayment would work out for you:

Scenario 1

Mr Tan’s 12-month loan is due on the 25th of every month with the first payment due on 25th January 2018. After making 5 monthly payments, Mr Tan decides to make a full repayment on 24th June 2018.

In this scenario, Mr Tan will need to repay, in total, the June instalment (which is due) and the remaining loan principal (which will be the amount after deducting the June instalment payment, if there are no other outstanding sums owned by Mr Tan). After this final repayment, Mr Tan will have repaid off his loan in full and there will be no other additional charges.

Scenario 2

Mr Lim’s 12-month loan is due on the 25th of every month with the first instalment due on 25th January 2018. After making 6 monthly instalment payments, Mr Lim decides to make full repayment on 30th June 2018.

In this scenario, on 30th June 2018, Mr Lim will need to repay in total the next monthly instalment (i.e. July 2018) and the remaining loan principal (which will be the amount after deducting the July instalment payment – assuming there are no other outstanding sums owing by Mr Lim). After this final repayment, Mr Lim will have completely repaid his loan in full and there will be no other any additional charges.

What happens if I still have an outstanding amount in the loan account which has not been repaid when the loan term is up?

Credit Culture does not charge late interest over the term of the loan. However, if there are any principal or sums outstanding after loan maturity, interest will continue to accrue at the contractual interest rate on all unpaid amounts until the day full payment is received by Credit Culture.

What happens if I’m not able to repay my loan?

Late payments and loan defaults may adversely affect your credit score, making it difficult to obtain future personal loans.

If you can’t make your payments on time, don’t ignore it! Login to your Credit Culture account and send us a service request and we will reach out to you to discuss possible payment options.

Can I take a payment break?

We’re sorry, but this will not be possible. If you’re struggling to keep up with your repayments, please login to your Credit Culture account and send us a service request and we will contact you to discuss your payment options.

Security

What security measures does Credit Culture have in place to protect our data?

Credit Culture adopts the following measures for data protection and security:

  1. Site-wide Encryption to help safeguard information against loss, theft, unauthorised use, disclosure or modifications.
  2. Multi-factor Authentication for personal identification and verification.
  3. End-to-End Asymmetric Encryption. We use Pretty Good Privacy (PGP) keys to send and receive information.
  4. Secure Hypertext Transfer Protocol (HTTPS). This helps prevent any third party from obtaining any information you should pass to us while using our website.

For more information on our security standards, please view our security policy here.

What browsers do you support?

We support the current versions of Firefox, Google Chrome and Safari. If you’re reading this, it’s very likely that your browser is supported.

How can I change my personal details?

You can change your personal details such as your contact number, address, and more by logging in to your Credit Culture account. We may require you to provide supporting documentations for verification of the changes.

Do I have to send anything by post?

No, we’ve kept things simple. The whole application process for a Credit Culture loan can be performed online. No mailing of paperwork is required most of the time.

Where can I check my account balance and repayment date?

To check your account balance and related data, please login to your Credit Culture account.

Click on the “My loan” tab and all your loan(s) will be shown.

Can I head down to your premise?

Credit Culture is fully digital but that doesn’t mean that we aren’t real people. You’ll always correspond with a real person if you drop us a note on any questions or concerns – that’s our promise! Whether it’s throughout your application process, or over your loan term, we’re here to help.

Of course, if you’d like to meet us for assistance on your loan application, we’re located at:

9 Craig Road, #02-01, Singapore 089669

How do I file a complaint?

Customer satisfaction is extremely important to us and we value your feedback. Simply drop us a note by logging in to your Credit Culture account, head to the “Service Request” tab and click on “New Request”. We’ll be sure to respond within 3-5 working days.

Where can I find your policies?

Transparency and honesty are very important to us. Please refer to the links below regarding our key policies:

1. Terms of Use

2. Personal Loans T&Cs

Technical Issues

Why can’t I login to my account?

Please ensure you’re using your registered email address. If you’ve forgotten your password, simply click on “Forget Password” to reset it. If you’re still experiencing problems logging in, please email us at info@creditculture.sg.

I did not receive the email verification link, what should I do?

If you did not receive the email verification link after 5 minutes, please check your Spam or Junk folders in the email address that you’ve registered with.

If you’re still unable to locate the verification email, you may click on the “Resend Activation Link” button.